A candidate replying by text to confirm they're free for a shift is often the one moment a staffing agency cares about most, and it's the point where Troops needs the update just as much as the recruiter does. When Mobile Message receives that inbound SMS, Zapier can turn it straight into a Create Candidate record in Troops, so a text reply becomes a proper entry in the system without anyone re-typing details.

The same trigger fits the other side of scheduling too. If a contractor texts to say they can't take a shift, that inbound message can run Troops' Create Unavailability action, logging the gap before it turns into a no-show. For agencies juggling dozens of casual staff across multiple clients, this closes the gap between a reply that lives in a text thread and the record everyone else in the business actually checks.

Because the automation runs through Zapier, none of this depends on someone in the office watching their phone and manually opening Troops to type up what a candidate said. It just needs the SMS reply and the mapped action, and Troops updates on its own.