Live chat inside the Shopify app
Shopify merchants can now chat with our support team without leaving the Mobile Message app in their Shopify admin.
What we’ve built and improved lately, newest first.
Shopify merchants can now chat with our support team without leaving the Mobile Message app in their Shopify admin.
Save a number as a contact or unsubscribe it straight from a Messenger conversation. The message composer has been tidied up too.
Top up SMS credits or add a dedicated number from your own code, using your saved card. Each API key has its own purchase settings, and every purchase comes with a tax invoice.
Write and send SMS campaigns to your synced Shopify customer lists, right from the Mobile Message app in Shopify. Discount codes and links are checked before anything goes out.
Sending to a large list through the API now returns straight away while the messages are prepared in the background. Use the new GET /v1/sends endpoint to follow progress, and filter recipients by who clicked a link.
The confirmation after you press Send now tells you exactly what happened, whether your messages went out, were scheduled or are still being prepared.
Sends to large lists are now prepared in the background, so you can carry on working as soon as you press Send.
Earn credit for referring businesses to Mobile Message. Partners get referral links for any page on our site, ready-made promotional assets, and can spend their partner balance on credits.
Choose how many rows to show once, and every table in the app remembers it next time.
The sender ID application form now checks your business details against the Australian Business Register while you fill it in, so anything that needs fixing is caught before you submit.
Respond to incoming messages automatically. Create rules that trigger on a keyword or on any reply, then send an auto-reply, forward the message by email or SMS, add the sender to a list, unsubscribe them or call a webhook.
Win back abandoned carts with SMS sequences, unique discount codes, quiet hours and link tracking. Recovered sales are reported in dollars, so you can see exactly what SMS brought in.
STOP replies now appear in Messenger conversations, so you can see exactly when someone unsubscribed.
Links in your messages can be shortened automatically and tracked. See who clicked in History, and use the API to shorten links and look up clicks by message.
Schedule messages from the HubSpot SMS panel, trigger workflows from inbound SMS using new contact properties, and use the Send SMS action in lead-based workflows.
Turn on HMAC signing for your webhooks to confirm that every request really came from Mobile Message.
Find out whether your SMS looks like spam before you send it. Text your message to our free tester and get a score, a preview of how it arrives, and practical advice on improving it.
New endpoints let you create or update contacts in bulk and keep list membership in step with your own system.
Everything a security or procurement review needs in one place, from hosting and encryption to backups and our availability commitment.
Turn on automatic top-ups in a couple of clicks when you buy credits, add a backup card, and let top-ups happen mid-send so a large campaign never stalls.
New accounts get a live checklist on the dashboard that ticks off each setup step as you complete it.
Webhook delivery logs now explain each error code in plain English, so you know what to fix on your side.
Keep a list of the Shopify customers who have agreed to SMS marketing. It updates automatically whenever their consent changes in Shopify.
Send and read SMS from the sidebar of any HubSpot contact, deal or ticket. The whole conversation shows as a chat thread, with a one-click opt-out link for marketing messages.
Your custom contact fields now appear in the tag picker when you write a template.
Select as many contacts as you like in the Manage Contacts window and remove them from a list in one go.
All of your HubSpot lists now appear in a searchable, sortable table, with Enable all and Disable all buttons for syncing.
If part of our sending system is briefly unavailable, your messages are held safely and sent automatically as soon as it is back.
Sign-in security now adapts to risk. Most people sign in without a challenge, while suspicious attempts get extra checks.
We commit to 99.9% platform availability each month under a formal SLA, with a service credit you can claim if we fall short.
Particularly sensitive details now carry an additional layer of AES-256 encryption, on top of the encryption that already protects the database.
The Send SMS workflow action now works in deal and company workflows, texting the associated contact.
Send and receive SMS inside Salesforce. Text contacts and leads from their record page, send to campaigns and list views, and see replies and delivery results without leaving Salesforce.
Send up to 10,000 messages in a single API request, and add an Idempotency-Key header so a retried request never sends twice.
Add a Send SMS via Mobile Message step to any Shopify Flow automation. Order and fulfilment messages can now include the shipping company too.
Add a second card to your account and automatic payments switch to it if your main card is declined.
People who tap your opt-out link now land on a clean, branded page and get a clear confirmation once they are unsubscribed.
Send order, shipping and abandoned cart SMS from your Shopify store, with your customers synced to Mobile Message contact lists automatically.
Apply for a custom sender ID from your own system with the new sender ID registration endpoint.
Users on your account can now reset their own password from the login page.
Sign-in and signup forms now use Cloudflare Turnstile, a privacy-friendly check that runs in the background with no image puzzles to solve.
See every webhook we send you and every API request you make, with the full request and response, right in the app.
The new Performance page shows delivery, replies and unsubscribes for every send, with a detailed breakdown of each one.
Spread a send evenly over a period you choose, so replies and calls arrive at a pace your team can handle.
Store up to five custom fields on each contact and use them to personalise messages. You can now import contacts from VCARD files as well as spreadsheets.
Scheduled messages are now grouped by send, so you can review a whole campaign and cancel it in one click.
Sync HubSpot lists to Mobile Message, send SMS from HubSpot workflows, and log every message on the contact timeline.
Check live platform status and incident history any time, and subscribe for automatic notifications.
Connect Planning Center and text your church lists and groups, kept in sync automatically.
Help centre search now matches what you mean, not just the exact words you type.
Our own live chat answers questions instantly at any hour, using what it knows about the platform, and brings in our team whenever you need a person.
Our rebuilt Zapier app has 13 actions, 3 triggers and searches, so you can connect Mobile Message to thousands of other apps.
Verify your own mobile number and use it as your sender, so replies come straight back to your phone.
Set max_parts to cap how many parts a message can use, and manage webhooks with new v1 endpoints.
A faster, easier-to-search help centre with step-by-step guides for every part of the platform.
Add a contact to several lists at once, and start a new message straight from a contact or a list.
Give your senders friendly labels so they are easy to tell apart, unsubscribe a batch of numbers in one go, and resend an invitation to a team member who has not joined yet.
Send reply and unsubscribe notifications to as many email addresses as you need.
Messenger now keeps your unsent drafts and shows the contact's details beside each conversation.
Use a saved template in one click, and filter your contacts to find anyone who is not in a list.
History now shows how many credits each message used.
No updates in this category yet.