Frequently Asked Questions

Getting Started

How do I sign up for Mobile Message?

You can easily sign up on our website by creating an account. The process is quick and straightforward, allowing you to start sending messages right away.

Is there a free trial or a demo available?

Yes! Simply create an account today and you'll receive 50 free credits to try the service. No credit card is required for the trial.

Pricing and Credits

What are the costs associated with using Mobile Message?

We offer a competitive rate of 2 cents per message for your first unlimited purchase. A dedicated number is provided free to all users.

What is the cost of a dedicated SMS number?

A free dedicated SMS number is provided for all users, after your first purchase of SMS credits.

Is there a minimum purchase requirement for sending messages?

The minimum top-up for your account is 500 credits. There is no monthly minimum spend. You can take as long as you like to use your credits.

How many credits can I purchase with your 2 cent first purchase?

There is no limit to how many credits you can buy with your 2 cent first purchase. Purchase as little or as much as you need.

Do my credits expire?

No, your purchased credits never expire, allowing you to use them whenever you need without any time limits.

Why have I been charged for more than 1 credit per message?

If your message is longer than 160 characters, it gets split into parts (but still appears as a single message), and each part uses a credit.

Message Features

Can I send messages using my business name?

Yes, you can send messages using your business name at no additional cost, making your communications look more professional.

Can I schedule messages to be sent out?

Yes, our platform lets you schedule messages to be sent at a future date and time, providing flexibility for your communications.

What types of messages can I send with Mobile Message?

You can send a variety of SMS messages, including bulk messages, automated notifications, and targeted marketing campaigns.

Do you have a mobile app?

We don’t have a mobile application; however, our web platform is mobile-friendly and can be accessed via any browser.

Sender IDs and Phone Numbers

Why are replies not enabled with a Sender ID?

Sender IDs let you use your business name for brand awareness, but they aren’t phone numbers, so people can’t reply. To get replies, please use your dedicated number.

Why am I getting replies to my messages sent to my email?

When you use your own mobile number or your dedicated number to send messages, replies are forwarded to your email for convenience. You can turn this feature off by going to ‘Settings’ - ‘My Profile’ - ‘Email Settings and Notifications’ and deleting the email listed under ‘Inbound SMS Notification Email’.

Account Management and Security

Why do you need my mobile number for 2-Factor Authentication?

Your mobile number is required for 2-Factor Authentication to enhance account security, ensuring that only authorised users can access your account.

Can multiple users access our Mobile Message account securely?

Yes, it’s easy to add extra users. Go to ‘Settings,’ select ‘Sub-Accounts,’ and enter the details of the person you want to give access to.

How does Mobile Message handle security and prevent scams?

Our platform is built with strong security measures to protect your data and ensure secure message transmission. We also implement strict anti-spam and anti-scam policies to prevent fraudulent activities and safeguard the integrity of our service.

Technical Support and Reliability

How does the platform handle message delivery and reliability?

Our platform uses robust technology to ensure fast and reliable message delivery, with high delivery rates across all major Australian carriers.

Where is our data stored?

Our platform operates on Digital Ocean servers located in Sydney, Australia, and Digital Ocean takes security seriously. Their certifications can be found here. We never store data offshore, and messages are sent directly to Australian carriers. Your data and messages always remain in Australia.

What kind of customer support does Mobile Message provide?

We provide local customer support with knowledgeable staff available during Australian business hours to assist with any enquiries you may have.

What does it mean if my message delivery rate is low?

A low delivery rate may indicate issues such as incorrect numbers or network problems. Check your contact list to ensure numbers are correct, and feel free to contact us. We are always happy to investigate for you.

API and Integration

Can I use the API to choose a Sender ID or mobile number depending on the audience of my message?

Yes, our API lets you choose between a Sender ID or mobile number for your messages. You can find simple steps on how to do this in our API documentation here.

International Messaging

Do you deliver messages to non-Australian mobile numbers?

We are an Australian-only service and do not currently support sending messages to or from international numbers.