FREE Dedicated Number

Get your own dedicated SMS number at no extra cost

50 FREE SMS credits included when you sign up

0400 123 456
Hi Emma, confirming your appointment tomorrow at 2:30pm with Mia. Reply YES to confirm.
YES
Perfect, you’re booked in. See you then!
✓ Delivered
Rated 4.9 out of 5
1,354 reviews
Rated 4.9 out of 5
270 reviews
100% Free

Enjoy a dedicated number free with any SMS credit purchase — no setup or monthly fees.

Two-Way Messaging

Receive and manage replies right in your dashboard. Add SMS automations to reply or forward messages automatically.

Unique to You

Your number is only yours. Perfect for brand identity, reply tracking, and consistency.

Phone Calls vs Two-Way SMS

Relying on phone calls means juggling missed calls, voicemail tag, and inconvenient timing. Two-way SMS makes it simple—customers can reply on their schedule, and you can respond instantly without interrupting their day.

Phone call

Rings at the wrong moment, goes to voicemail, and needs a second attempt.

vs
Two-way SMS

Read when it suits them, replied to in seconds, and the thread stays in one place.

Email

Lands in a crowded inbox, or in spam, and may sit unread for days.

vs
Two-way SMS

Opened within minutes, with replies coming straight back to your dashboard.

Email vs Two-Way SMS

Emails can get lost in crowded inboxes or flagged as spam. With two-way SMS, your messages reach customers instantly, and they can reply just as quickly—no more missed opportunities.

One-Way Messaging vs Two-Way Engagement

Traditional messaging can feel like a broadcast, making it tough to measure impact or interact with your audience. Two-way messaging fosters genuine engagement and real-time feedback, leading to more satisfied customers.

One-way broadcast

You send, and then you guess. No reply path and nothing to measure.

vs
Two-way conversation

Customers answer, confirm and ask questions, so every send earns real feedback.

Ways Businesses Use Their Dedicated Number

SMS appointment reminders Australia
Appointment Reminders

Send reminders that look professional and allow clients to reply if they need to reschedule.

Two-way SMS customer support
Customer Support

Use your own number for back-and-forth conversations with customers—simple and personal.

SMS delivery update notifications
Delivery Updates

Keep customers informed every step of the way—and let them reply with questions if needed.

SMS marketing campaigns Australia
Marketing Campaigns

Run promotional SMS campaigns and make it easy for customers to respond or ask questions.

SMS staff communications
Staff Communications

Rely on your own number to update staff rosters, confirm shifts, or share urgent news.

SMS feedback and surveys
Feedback & Surveys

Ask for customer feedback after a sale or service, and receive replies straight to your inbox.

Why a Dedicated Number Makes All the Difference

Here's how a dedicated SMS number stacks up against a shared number — and why it's the smarter choice for serious messaging.

Feature Dedicated Number Shared Number
Consistent Sender Yes No
Brand Recognition Yes No
Customer Trust & Familiarity Grows Over Time Hard to Build
Reply Tracking Easy Limited
Spam Filtering Risk Low High
Cost Free Free

Frequently Asked Questions

A dedicated number is a unique phone number assigned solely to your account for sending and receiving SMS. This helps ensure consistent branding, direct replies, and better deliverability. It's also sometimes referred to as a "virtual number" or "long code."

Absolutely. Once you purchase SMS credits, you can claim one free dedicated number.

Yes, all replies go straight to your dashboard. You can view them, respond, and track conversations in the Messenger. You can also set up SMS automations to reply automatically, forward messages, or add the sender to a list. See how to claim your free dedicated number for the setup steps.

Once you have credits, go to Settings > Sender IDs and click Add Dedicated Number. It's ready in seconds.

Numbers are automatically assigned based on availability, but each one is unique to your account.

Most users only need one dedicated number. However, additional numbers are available to purchase for $100 (plus GST) per year.

Claim Your Free Dedicated Number

Once you've added credits to your account, head to Settings > Sender IDs and click Add Dedicated Number. It's free, fast, and only takes 2 minutes.