SuperOps MSP SMS Integration
Yes - Mobile Message does integrate with SuperOps MSP!
Text a client when a ticket is opened, notify a technician when a reply arrives or acknowledge a newly created client. You can also use Mobile Message to create contacts or add them to lists as SuperOps records appear. This gives service teams a practical alerting layer without asking them to monitor every queue continuously.
SuperOps MSP also offers actions such as Create Ticket, Update Ticket and Create Client. Those are useful for workflows started by Mobile Message’s Inbound SMS Received trigger when an inbound text contains enough information for the selected SuperOps action. Each workflow remains one-directional and is configured separately in Zapier.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect SuperOps MSP and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything SuperOps MSP supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 16
- Client Created — Triggers when a new client is created.
- Client Deleted — Triggers when an existing client is deleted.
- Client Updated — Triggers when an existing client is updated.
- Client User Created — Triggers when a new client user is created.
- Client User Deleted — Triggers when a new client user is deleted.
- Client User Updated — Triggers when a new client user is updated.
- Invoice Created — Triggers when a new invoice is created.
- Invoice Updated — Triggers when an existing invoice is updated.
Show all 16 triggers
- Quote Created — Triggers when a new quote is created.
- Quote Updated — Triggers when an existing quote is updated.
- Ticket Created — Triggers when a new ticket_create is created.
- Ticket Deleted — Triggers when a ticket is deleted.
- Ticket Reply Received — Triggers when a reply is received on a ticket.
- Ticket Reply Sent — Triggers when a reply is sent to a ticket.
- Ticket Updated — Triggers when an existing ticket is updated.
- Worklog Created — Triggers when a new worklog is created.
Actions 12
- Create Client — Creates a new client
- Create Client User — Creates a new client user with the specified details.
- Create Quote — Creates a new quote with detailed input fields.
- Create Ticket — Creates a new ticket with detailed input fields.
- Create Worklog Entry — Creates a new worklog entry with detailed input fields.
- Delete Client User — Deletes an existing client user.
- Soft Delete Clients — Soft deletes (trashes) existing clients.
- Update Client — Updates an existing client.
Show all 12 actions
- Update Client User — Updates an existing client user.
- Update Invoice — Updates an existing invoice with new information.
- Update Quote — Updates an existing quote with detailed input fields.
- Update Ticket — Updates an existing ticket.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
SuperOps MSP + SMS: common questions
Can SuperOps MSP text staff when a ticket is created?
Yes. Ticket Created can trigger Mobile Message Send SMS in Zapier. Map the relevant ticket and recipient details to notify a service contact when a new support request enters SuperOps.
Can an inbound SMS create a SuperOps ticket?
Yes. Mobile Message Inbound SMS Received can trigger SuperOps MSP Create Ticket. The text and sender details can be mapped into the ticket fields available in the SuperOps action.
How do I connect SuperOps MSP and Mobile Message?
Use Zapier to choose a SuperOps trigger or action and pair it with the relevant Mobile Message event. Both accounts are needed. Zapier provides the setup and field mapping without code.
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