Atera SMS Integration

Yes — Mobile Message integrates with Atera. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Atera integration

IT service teams juggling dozens of live tickets do not have time to keep refreshing a dashboard to see who has replied. Atera already tracks alerts, tickets and technician assignments as they happen, and Zapier lets Mobile Message turn any of those events into a text the moment it counts. A new alert created in Atera can send an SMS to the on-call technician instead of waiting for them to check email. A ticket assigned to a technician can trigger the same kind of text, so nobody misses a job because they were away from their screen.

The same setup works the other way too. A customer texting in about their issue can use Inbound SMS Received to create a new ticket in Atera automatically, giving the helpdesk a record without anyone picking up the phone first. Technicians and site managers get faster notice, customers get a quicker response, and Atera keeps its usual place as the system where every ticket, alert and comment actually lives.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Atera and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new alert is created in Atera Atera · New Alert Created
Then Text the on-call technician immediately Mobile Message · Send SMS
Use this Zap
When Instant A new support ticket comes in Atera · New Ticket Created
Then Text the assigned technician straight away Mobile Message · Send SMS
Use this Zap
When Instant A ticket is assigned to a technician Atera · Ticket Assignment Changed
Then Text them the new job details Mobile Message · Send SMS
Use this Zap
When A customer texts in about an issue Mobile Message · Inbound SMS Received
Then Create a new ticket in Atera Atera · Create Ticket
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Atera supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 17
  • AI Technician Comment Added — Triggers when an AI technician comment is added to an AI conversation.
  • Alert Resolved — Triggers when alert resolved in Atera.
  • Autopilot Conversation Created — Triggers when a new Autopilot conversation is created.
  • Autopilot Conversation Escalated — Triggers when a new Autopilot conversation is escalated.
  • Autopilot Conversation Status Updated — Triggers when a new Autopilot conversation status is updated.
  • Autopilot Conversation Summary Created — Triggers when a new conversation summary is created in Autopilot.
  • Autopilot Conversation Title Created — Triggers when a new Autopilot conversation title is updated.
  • Customer Responded to a Ticket — Triggers when a customer responded to a ticket.
Show all 17 triggers
  • End User Comment Added — Triggers when an end user comment is added to an AI conversation.
  • Internal Comment Added to a Ticket — Triggers when an internal comment is added to a ticket.
  • New Alert Created — Triggers when a new alert is created.
  • New Customer Created — Triggers when a new customer is created.
  • New Site Created — Triggers when a new site is created.
  • New Ticket Created — Triggers when a new ticket is created.
  • Technician Responded to a Ticket — Triggers when a technician responded to a ticket.
  • Ticket Assignment Changed — Triggers when a ticket assigned to a technician.
  • Ticket Status Changed — Triggers when ticket status changed in Atera.
Actions 14
  • Add Customer/Site — Creates a new customer/site.
  • Change Conversation Status — Changes the conversation status
  • Change Technician Assignment — Changes the technician assignment
  • Create Alert — Creates a new alert
  • Create Contact — Creates a new contact
  • Create Department — Creates a new department
  • Create Ticket — Creates a new ticket. Requires the enduser contact ID or email address.
  • External Ticket Created — Creates a new external ticket
Show all 14 actions
  • New Contact Comment Created — Creates a new contact comment
  • New Technician Comment Created — Creates a new technician comment
  • Resolve Alert — Finds an alert by ID and mark as solved.
  • Update Contact — Update contact details
  • Update Departmen — Update department details
  • Update Ticket — Update ticket.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Atera + SMS: common questions

Can Atera text a technician when a new alert comes in?

Yes. A Zap can watch for New Alert Created in Atera and send an SMS straight to the on-call technician, so critical alerts reach someone even when they are away from email or the dashboard.

Can a customer's text message create a ticket in Atera?

Yes. A customer texting your Mobile Message number can trigger the Create Ticket action in Atera through Inbound SMS Received, logging the issue automatically so your helpdesk has a record without anyone typing it in.

What's needed to text technicians directly from Atera alerts?

You need a Mobile Message account, an Atera account and a free Zapier account to join them together. There is no coding required. You pick an Atera trigger such as a new alert or ticket, choose a Mobile Message action like sending an SMS, and the Zap handles the rest automatically.

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Ready to Try Mobile Message?

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