Atera SMS Integration
Yes - Mobile Message does integrate with Atera!
The same setup works the other way too. A customer texting in about their issue can use Inbound SMS Received to create a new ticket in Atera automatically, giving the helpdesk a record without anyone picking up the phone first. Technicians and site managers get faster notice, customers get a quicker response, and Atera keeps its usual place as the system where every ticket, alert and comment actually lives.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect Atera and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Atera supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 17
- AI Technician Comment Added — Triggers when an AI technician comment is added to an AI conversation.
- Alert Resolved — Triggers when alert resolved in Atera.
- Autopilot Conversation Created — Triggers when a new Autopilot conversation is created.
- Autopilot Conversation Escalated — Triggers when a new Autopilot conversation is escalated.
- Autopilot Conversation Status Updated — Triggers when a new Autopilot conversation status is updated.
- Autopilot Conversation Summary Created — Triggers when a new conversation summary is created in Autopilot.
- Autopilot Conversation Title Created — Triggers when a new Autopilot conversation title is updated.
- Customer Responded to a Ticket — Triggers when a customer responded to a ticket.
Show all 17 triggers
- End User Comment Added — Triggers when an end user comment is added to an AI conversation.
- Internal Comment Added to a Ticket — Triggers when an internal comment is added to a ticket.
- New Alert Created — Triggers when a new alert is created.
- New Customer Created — Triggers when a new customer is created.
- New Site Created — Triggers when a new site is created.
- New Ticket Created — Triggers when a new ticket is created.
- Technician Responded to a Ticket — Triggers when a technician responded to a ticket.
- Ticket Assignment Changed — Triggers when a ticket assigned to a technician.
- Ticket Status Changed — Triggers when ticket status changed in Atera.
Actions 14
- Add Customer/Site — Creates a new customer/site.
- Change Conversation Status — Changes the conversation status
- Change Technician Assignment — Changes the technician assignment
- Create Alert — Creates a new alert
- Create Contact — Creates a new contact
- Create Department — Creates a new department
- Create Ticket — Creates a new ticket. Requires the enduser contact ID or email address.
- External Ticket Created — Creates a new external ticket
Show all 14 actions
- New Contact Comment Created — Creates a new contact comment
- New Technician Comment Created — Creates a new technician comment
- Resolve Alert — Finds an alert by ID and mark as solved.
- Update Contact — Update contact details
- Update Departmen — Update department details
- Update Ticket — Update ticket.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Atera + SMS: common questions
Can Atera text a technician when a new alert comes in?
Yes. A Zap can watch for New Alert Created in Atera and send an SMS straight to the on-call technician, so critical alerts reach someone even when they are away from email or the dashboard.
Can a customer's text message create a ticket in Atera?
Yes. A customer texting your Mobile Message number can trigger the Create Ticket action in Atera through Inbound SMS Received, logging the issue automatically so your helpdesk has a record without anyone typing it in.
What's needed to text technicians directly from Atera alerts?
You need a Mobile Message account, an Atera account and a free Zapier account to join them together. There is no coding required. You pick an Atera trigger such as a new alert or ticket, choose a Mobile Message action like sending an SMS, and the Zap handles the rest automatically.
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Learn MoreReady to Try Mobile Message?
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