A new starter arrives at the office and their access card has not been issued yet. In Kisi, that moment is captured as a new user, and through Zapier the same event can send a text with door instructions or a temporary access link before anyone has to chase HR for details. It also means reception doesn't need to manually message every new starter on their first morning, because the text goes out the moment their profile exists in Kisi.

The same connection works the other way for a tenant who forgets a code and texts the front desk instead of downloading an app. That inbound message can be set up to unlock a lock in Kisi immediately, saving a trip downstairs to let them in. Businesses running Kisi across shared offices, gyms or apartment buildings can use these Zaps to keep residents and staff informed by text, covering the moments when nobody is sitting at reception to answer a knock or a call.