A text back from a candidate often lands before an email reply ever would, and that single message can be the clearest signal a recruiter gets that someone is genuinely interested in a role. The trouble is that a reply sitting in a phone does nothing for the hiring process until someone notices it, opens onboard, and starts the paperwork by hand.

onboard is built for recruiters and hiring teams who need a clear record of every candidate moving through the process, from first contact to the paperwork that follows once someone is ready to start. Keeping that record accurate matters more once candidates are replying by text rather than email, because those messages tend to move faster and get missed more easily.

Mobile Message connects to onboard through Zapier, so an Inbound SMS Received event, a candidate's reply, can trigger the Create Application action and start a new application in onboard without anyone re-typing details from a phone screen. A Delivery Status Updated event can do similar work for teams who want a record started the moment an invitation text is confirmed delivered, well before a reply even arrives.