Officely SMS Integration

Yes — Mobile Message integrates with Officely. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Officely integration

A customer texts your business number after hours wanting a quick answer, and nobody is watching that inbox until the next morning, so the person has already looked elsewhere by the time anyone replies. Officely runs a virtual assistant on WhatsApp that can start a conversation from a specific point in its chat builder, so a reply does not have to wait for a person to notice it first. The connection runs through Zapier, so Mobile Message can hand Officely the moment a text arrives and let the chat builder carry the conversation from there.

One link does the job here. When someone replies to a message, Officely starts the matching conversation instead of leaving it sitting in a queue overnight. That single pairing turns an inbound text into an answered one, without a staff member needing to watch the screen to catch it in time. For a small team juggling calls, deliveries and a shopfront, that is one less channel to babysit and one less customer left wondering if anyone read their message.

Categories:

Team Chat

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Officely and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer replies to a text message Mobile Message · Inbound SMS Received

Then Start the matching conversation in Officely Officely · Send Message

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Officely supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Send Message — Start a conversation from a specific point from your chat builder on Officely.ai

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Officely + SMS: common questions

Can a reply to my Mobile Message texts start a conversation in Officely?

Yes. When someone replies to a text sent through Mobile Message, a Zap can trigger Officely's Send Message action, which starts a conversation from a set point in your chat builder, so the assistant picks up the exchange without a person opening it first.

Does Officely send replies back through my Mobile Message number?

No. Officely runs its conversations on WhatsApp, so the Zap only passes an inbound Mobile Message reply across as the signal to begin, and anything Officely sends from there stays inside its own chat builder rather than going back through Mobile Message.

What do I need in place before Officely and Mobile Message can work together?

You need an active Officely account with a chat builder set up, a number connected to Mobile Message, and a Zapier account to join the two. No coding is involved, since the Zap simply hands the inbound reply from one to the other.

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