If you run customer support or sales on Telegram, you know the platform keeps conversations instant but they're siloed from the rest of your business. Mobile Message lets you add SMS to your Telegram workflow through Zapier, so when a message arrives at your bot, you can send a text confirmation, create them as a customer contact, or add them to a broadcast list. Your Telegram users get texted straight away and you have a record of everyone who's interacted with you across both channels.

Rather than losing customers because they only messaged on Telegram, you're extending the conversation to SMS where you can stay in touch longer. If a text comes back in response to your SMS, Zapier can send a Telegram message from your bot, keeping the loop closed. Your business now has options instead of being trapped on one chat app.