Mona AI SMS Integration

Yes — Mobile Message integrates with Mona AI. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Mona AI integration

A customer texts in asking about their order or account, and the first thing anyone needs is context, what have they bought before, what has already been said to them, so the reply does not start from zero. That lookup is usually a separate step, someone opening a database or a spreadsheet before they can even begin to answer.

Connected through Zapier, Mobile Message's Inbound SMS Received trigger can run that step for you inside Mona AI. The same text can fire Get Sales Correspondence From Database to pull up what has already passed between the business and that customer, or run Get Monari Agent Response to have the Monari agent work out an answer based on what came in. Either way, the digging around for context happens automatically the moment the text lands.

Categories:

HR Talent & Recruitment

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Mona AI and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer texts your business Mobile Message · Inbound SMS Received

Then Pull their past sales correspondence from Mona AI Mona AI · Get Sales Correspondence From Database

Use this Zap

When A customer sends you a text Mobile Message · Inbound SMS Received

Then Get the Monari agent's response to it Mona AI · Get Monari Agent Response

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Mona AI supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 2

Get Monari Agent Response — Gets the Monari agent's response based on a user prompt
Get Sales Correspondence From Database — Gets the sales correspondence from the database.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Mona AI + SMS: common questions

Can Mona AI pull up a customer's history when they text in?

Yes. A Zap can use Mobile Message's Inbound SMS Received trigger to run Mona AI's Get Sales Correspondence From Database action, surfacing what has already passed between your business and that customer as soon as the text arrives.

Can Mona AI's assistant work out an answer to an inbound text?

Yes, Mobile Message's Inbound SMS Received trigger can fire Mona AI's Get Monari Agent Response action, which passes the customer's message to the Monari agent and returns a suggested answer based on it, ready for someone on your team to use.

What is needed to connect Mona AI to Mobile Message?

Both platforms link up through a single Zapier account, with no coding required. Set Mobile Message's Inbound SMS Received as the trigger, then choose a Mona AI action such as Get Sales Correspondence From Database or Get Monari Agent Response to run automatically.

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