Consultants, tradespeople and anyone who juggles calls, video and text with the same customers tend to lose time working out which channel to reply on, especially when a new enquiry arrives by text rather than through a booking page someone already checks each morning.

ContactLink brings video calls, video messages, calendars, calls, texts and email into a single link, and its create conversation action can open one of those guest conversations automatically rather than leaving someone to build it by hand for every new person who gets in touch. Connected to Mobile Message through Zapier, a text from a customer can be the trigger that opens a new ContactLink conversation for them, so the next reply, on whichever channel suits the customer best, already has a link waiting rather than starting from a blank inbox and a guessed reply address. Nobody on the team has to stop and set that link up by hand once the first text has already done the job.