Zoho Assist SMS Integration
Yes - Mobile Message does integrate with Zoho Assist!
When a technician starts a remote support session, a text can confirm that assistance is under way. An Inbound Request Expired event can alert staff to follow up, while Customer Joined Remote Support Session can produce a short acknowledgement. The message can use the customer and session information supplied by Zoho Assist.
Zoho Assist also provides Schedule Remote Session and Start Remote Session actions. Mobile Message’s Inbound SMS Received trigger can start one of those actions where the text contains the details required by Zoho Assist. These are separate one-directional Zaps through Zapier, not a native two-way sync. You decide which support event should send a text or which customer request should start a session action.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect Zoho Assist and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Zoho Assist supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 18
- Customer Joined Remote Support Session — Triggers when a customer joins a remote support session.
- Inbound Request Created — Triggers when a self-service request is submitted.
- Inbound Request Declined — Triggers when a self-service request is declined.
- Inbound Request Delegated — Triggers when a self-service request is assigned to a technician.
- Inbound Request Dropped — Triggers when a self-service request is accepted but the customer has not joined the session.
- Inbound Request Expired — Triggers when a self-service request expires.
- Inbound Request Picked — Triggers when a technician picks up a self-service request.
- Inbound Request Transferred — Triggers when a self-service request is transferred to another department.
Show all 18 triggers
- Remote Support Session Ended — Triggers when a remote support session end.
- Remote Support Session Started — Triggers when a remote support session begins.
- Screen Share Session Ended — Triggers when a screen sharing (demo) session ends.
- Screen Share Session Started — Triggers when a screen sharing (demo) session starts.
- Unattended Device Added — Triggers when a new unattended device is added.
- Unattended Device Deleted — Triggers when an unattended device is removed.
- Unattended Device Offline — Triggers when an unattended device goes offline.
- Unattended Device Online — Triggers when an unattended device comes online.
- Unattended Session Ended — Triggers when an unattended session ends.
- Unattended Session Started — Triggers when an unattended session begins.
Actions 4
- Create Group — Creates a new group for unattended devices
- Schedule Remote Session — Schedules a remote support session for a later time
- Start Remote Session — Initiates a remote support session immediately
- Update Unattended Device Display Name — Updates the display name of an unattended device
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Zoho Assist + SMS: common questions
Can Zoho Assist text a customer when a support request is created?
Yes. Inbound Request Created can start a Zap with Mobile Message’s Send SMS action. Map the customer’s mobile number and the available request information into a confirmation text.
Can an expired Zoho Assist request alert our support team?
Yes. Use Inbound Request Expired with Send SMS to List. The action can send a plain text alert to an existing Mobile Message list so staff know that a request needs attention.
How do I connect Zoho Assist support events to SMS?
Create the workflow in Zapier without coding. You need Zoho Assist, Mobile Message, and Zapier accounts. Select a Zoho Assist event, choose a Mobile Message action, map the support fields, test the text, and enable the Zap.
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Learn MoreReady to Try Mobile Message?
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