Tidio SMS Integration

Yes — Mobile Message integrates with Tidio. Send and receive SMS from the tools you already use.

50 FREE SMS credits included when you sign up

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Mobile Message

About the Tidio integration

Chat teams juggling multiple conversations know the pain of context-switching. Tidio brings live chat, chatbots, and automations into one workspace so your team can handle customer questions faster. You can route contacts from your Tidio bot to a Mobile Message campaign and continue the conversation with SMS. Every time your bot identifies a hot lead or qualifies an enquiry, that contact gets a text message with next steps or an offer. This keeps the momentum going without your team having to copy data manually.

SMS works where chat doesn't. It reaches customers' pockets instantly, works offline, and opens higher than email. Combining Tidio's intelligent bot routing with Mobile Message SMS gives your customers more choice in how they hear from you. Your team sees less admin work, and customers get faster replies.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Tidio and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A bot sends a contact to the next step Tidio · Contact Sent From Bot
Then Send them an SMS with details or an offer Mobile Message · Send SMS
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When Instant A contact exits your Tidio bot Tidio · Contact Sent From Bot
Then Save their details as a Mobile Message contact Mobile Message · Create Contact
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When Instant A bot qualifies a sales prospect Tidio · Contact Sent From Bot
Then Add them to your follow-up list Mobile Message · Add Contact to List
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When Instant A form is submitted in your bot Tidio · Contact Sent From Bot
Then Send a campaign to a matching list Mobile Message · Send SMS to List
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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Tidio supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • Contact Sent From Bot — Triggers when a contact is sent from the chosen node in your bot.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Tidio + SMS: common questions

Can I send an SMS when my Tidio bot qualifies a lead?

Yes. When your bot identifies a qualified prospect, you can route them to a Mobile Message automation that sends an immediate SMS. This keeps hot leads engaged while they're still interested, and you don't need to re-type their details.

What if I want different messages for different types of contacts?

You can set up multiple automations from Tidio to Mobile Message. Route sales leads to one SMS campaign and customer service enquiries to another. Each contact type gets the message designed specifically for them.

How do I get my Tidio bot to send SMS through Mobile Message?

Link both your Tidio and Mobile Message accounts via Zapier. Set up a trigger in Tidio (like 'Contact exits bot') and choose which Mobile Message action to fire (like 'Send SMS'). Zapier handles the handoff automatically.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!