WSLA SMS Integration

Yes — Mobile Message integrates with WSLA. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the WSLA integration

A customer sends a new message to WSLA, but the support team may not notice it until they return to the platform. WSLA can trigger when a new customer message arrives. Mobile Message can then send a plain-text SMS to a support person, manager or selected team list so the message receives attention sooner.

This is useful for customer communication teams that handle tickets or messages in WSLA and need a visible alert for urgent follow-up. The text can include the customer details and message information made available by the trigger. It can also notify an internal contact that a new conversation needs review. WSLA has no actions in the supplied list, so the useful direction is from WSLA to Mobile Message. The connection is set up through Zapier rather than as a native integration, and it does not copy every WSLA message into Mobile Message or create a two-way support record. Each Zap responds to the defined new-message event with one SMS or contact action.

Categories:

Customer Support

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect WSLA and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer sends a new WSLA message WSLA · New Customer Message

Then Text the support team Mobile Message · Send SMS

Use this Zap

When WSLA receives a customer message WSLA · New Customer Message

Then Text the support escalation list Mobile Message · Send SMS to List

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything WSLA supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Customer Message — Triggers when a customer sends a new message.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

WSLA + SMS: common questions

Can WSLA alert staff by SMS when a customer writes?

Yes. New Customer Message can trigger Mobile Message Send SMS. Include the available customer and message details so the support person can identify the conversation quickly.

Can WSLA send every customer message to Mobile Message?

The supplied WSLA trigger can start a selected Zap, but it does not provide a native message synchronisation. Configure the workflow to send the specific alert or message content your process requires.

How do I set up WSLA message alerts?

You need WSLA, Mobile Message and Zapier accounts. Choose New Customer Message in Zapier, add a Mobile Message action, map the fields, test the alert and enable the code-free workflow.

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