A delivery coordinator may be reviewing a busy dashboard when a job is created, a job event occurs or a task is completed. Each event can require a quick message to a customer, driver or site contact. Manual updates take time, and a driver may move on before the team has sent the information needed for the next delivery step.

Through Zapier, VROMO triggers can start Mobile Message actions. Job Created can send an SMS to a driver or customer with the relevant delivery details. Job Event can alert staff when a delivery status changes, while Task Completed can send a completion message to a customer. VROMO's actions also allow an inbound SMS to create a job, driver or site when the incoming text contains the information required for that action.

VROMO remains the delivery management workspace and Mobile Message handles the selected SMS step. Each workflow is one-directional, so decide whether a particular event should send a message or whether an incoming text should create a record. The result is a set of focused Zaps around the delivery moments your team needs to notice.