Viva Connections SMS Integration

Yes — Mobile Message integrates with Viva Connections. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Viva Connections integration

Comms and ops leads who run Viva Connections dashboards are usually trying to give staff one place to see what matters, without digging through email or Teams channels all day to find it. A new list item on a Card is often the simplest way to surface something that just happened elsewhere, whether that is a customer query, a delivery problem, or anything else worth a glance during a busy working day.

Mobile Message can feed that Card directly through Zapier, without anyone building a custom connection between the two tools. When a customer texts in a reply, a Zap can generate a new card entry so the message shows up on the dashboard without anyone checking a separate SMS inbox. The same applies to delivery status updates, so a failed text appears as a new item for someone to follow up on, keeping the whole team looking at one shared screen instead of several separate tools.

Categories:

Dashboards

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Viva Connections and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer replies by text Mobile Message · Inbound SMS Received

Then Add a new entry to your dashboard card Viva Connections · Generate New Card Entry

Use this Zap

When A text message fails to deliver Mobile Message · Delivery Status Updated

Then Log a new card entry for follow up Viva Connections · Generate New Card Entry

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Viva Connections supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Generate New Card Entry — Adds a new list item to either a new or existing Card on your Board

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Viva Connections + SMS: common questions

Can a customer reply show up on my Viva Connections dashboard?

Yes, a Zap can watch for replies to texts sent through Mobile Message and generate a new card entry in Viva Connections each time one arrives, so the reply appears on your dashboard without anyone opening a separate SMS inbox.

Does Viva Connections show me when a text fails to deliver?

It can. A Zap can watch Mobile Message's delivery status updates and generate a new card entry whenever a message fails, so a missed delivery shows up on the dashboard for someone to check rather than sitting unnoticed in a report.

What is needed to send Mobile Message replies into a Viva Connections Card?

You need an active Mobile Message account, a Zapier account, and a Viva Connections board set up to receive new card entries. Once those are connected, no coding is required to build the Zap that moves replies onto your dashboard.

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