Your customer support team uses Trengo to manage conversations from email, web chat, WhatsApp and other channels all in one inbox. When a customer message arrives, you often need to respond quickly, sometimes with a text message if their contact details show they prefer SMS.

As messages flow through Trengo, you can set up automated actions to keep things moving. When an inbound message comes through, you might create a contact record in Mobile Message so it's saved for future campaigns. When a phone call ends, you can send a text to follow up with the customer while the conversation is still fresh. If a ticket gets a particular label, you can send an SMS to notify your team or the customer of next steps.

Using Zapier to connect Trengo and Mobile Message means your communication workflows span both channels without manual handoffs. Any time you need to reach a customer or team member by text as part of your support process, you can trigger that action from events in Trengo.