Trengo SMS Integration

Yes — Mobile Message integrates with Trengo. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Trengo integration

Your customer support team uses Trengo to manage conversations from email, web chat, WhatsApp and other channels all in one inbox. When a customer message arrives, you often need to respond quickly, sometimes with a text message if their contact details show they prefer SMS.

As messages flow through Trengo, you can set up automated actions to keep things moving. When an inbound message comes through, you might create a contact record in Mobile Message so it's saved for future campaigns. When a phone call ends, you can send a text to follow up with the customer while the conversation is still fresh. If a ticket gets a particular label, you can send an SMS to notify your team or the customer of next steps.

Using Zapier to connect Trengo and Mobile Message means your communication workflows span both channels without manual handoffs. Any time you need to reach a customer or team member by text as part of your support process, you can trigger that action from events in Trengo.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Trengo and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer sends a message in Trengo Trengo · New Inbound Message
Then Text them a response via SMS Mobile Message · Send SMS
Use this Zap
When Instant A phone call ends Trengo · Call Leg Ended
Then Send the customer a follow-up text message Mobile Message · Send SMS
Use this Zap
When Instant A conversation is marked with a specific label Trengo · Ticket Label Added
Then Text the customer or team a status update Mobile Message · Send SMS
Use this Zap
When Instant A customer sends a new message Trengo · New Inbound Message
Then Create their contact in Mobile Message Mobile Message · Create Contact
Use this Zap
When An SMS is received by Mobile Message Mobile Message · Inbound SMS Received
Then Create a ticket or log a message in Trengo Trengo · Send a Message
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Trengo supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 7
  • New Inbound Message — Triggers when an inbound message is created.
  • New Internal Note — Triggers when an internal note is created.
  • New Outbound Message — Triggers when an outbound message is created.
  • Phone Call Ended — Triggers when a phone call has ended.
  • Phone Call Missed — Triggers when a phone call is missed.
  • Phone Call Started — Triggers when a phone call has started.
  • Ticket Label Added — Triggers when a label is added to a conversation.
Actions 5
  • Create a Contact — Creates a contact.
  • Log a Voice Call — Logs a Voice call in a ticket.
  • Send a Message — Sends a message to a contact.
  • Send a WhatsApp Message Template — This action will send a WhatsApp message template to a phone number
  • Trigger Journey — Triggers a pre-configured journey

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Trengo + SMS: common questions

Can I send an SMS from Mobile Message when a customer message arrives in Trengo?

Yes. When a new message comes through Trengo, you can set up a Zap to send an SMS via Mobile Message. You can personalise the text with customer details from Trengo.

Can I create Mobile Message contacts automatically from Trengo conversations?

Yes. When a customer sends a message in Trengo, you can trigger a Zap that creates a contact in Mobile Message using their phone number and name. This keeps your contact lists in sync.

What do I need to set up this integration between Trengo and Mobile Message?

You need accounts with both Trengo and Mobile Message, plus a Zapier account. Zapier connects the two platforms with no code needed. The setup takes minutes through the Zapier interface.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now