Your support team spends the day reviewing customer engagement metrics in Totango, but by the time someone notices a high-value customer dropping off or a new account being added, hours have passed. This integration sends SMS alerts to your team whenever a new user joins, when an account's engagement changes or when a user attribute shows at-risk behaviour. Your team gets an immediate text so they can reach out to customers who need attention before they churn.

Customer retention improves when your team acts on engagement signals immediately instead of waiting for daily reports. When a user's value indicators drop in Totango, your team gets an SMS alert so they can call that customer proactively. When a new account is added, your onboarding team gets a text to start the welcome process. When a high-value user joins, your team can reach out straight away to make sure they have everything they need.

This removes the gap between when data changes in Totango and when your team takes action. Instead of passively watching metrics, your team responds to engagement changes in real time by text alert. This means at-risk customers get retention outreach before they leave and new accounts get faster attention.