Microsoft Dynamics 365 CRM SMS Integration

Yes - Mobile Message does integrate with Microsoft Dynamics 365 CRM!

The integration with Microsoft Dynamics 365 CRM can streamline communication for Australian businesses using Mobile Message by automating SMS notifications for client interactions. This allows businesses to instantly reach out to customers, updating them about appointments, confirmations, or promotions directly through SMS, enhancing engagement and responsiveness.

Using the integration, sales and customer service teams can track client interactions in Dynamics 365 while simultaneously leveraging Mobile Message for timely follow-ups. This not only keeps communication efficient but also ensures that customer details and histories are preserved in one central location, optimising workflow and reducing the likelihood of missed messages.

By connecting these tools, businesses can improve customer satisfaction and retention rates. For example, sending automated birthday wishes or reminders for renewals through SMS can create a more personalised experience, helping to foster loyalty among customers and positioning the business as attentive and proactive.