Microsoft Dynamics 365 CRM SMS Integration
Yes - Mobile Message does integrate with Microsoft Dynamics 365 CRM!
Your pipeline moves faster because customers stay informed. Sales teams close deals quicker, support teams resolve cases without repeat enquiries, and customers feel valued because you communicate proactively.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect Microsoft Dynamics 365 CRM and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Microsoft Dynamics 365 CRM supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 16
- New Account — Triggers when a new account is created.
- New Case/Incident — Triggers when a new case/incident is created.
- New Contact — Triggers when a new contact is created.
- New Custom Entity — Triggers when a new custom entity is created.
- New Invoice — Triggers when a new invoice is created.
- New Lead — Triggers when a new lead is created.
- New Opportunity — Triggers when a new opportunity is created.
- New Order — Triggers when a new order is created.
Show all 16 triggers
- Updated Account — Triggers when an account is updated.
- Updated Case/Incident — Triggers when a case/incident has been updated.
- Updated Contact — Triggers when a contact is updated.
- Updated Invoice — Triggers when an invoice is updated.
- Updated Lead — Triggers when a lead has been updated.
- Updated Opportunity — Triggers when an opportunity has been updated.
- Updated Order — Triggers when an order is updated.
- Updated Quote — Triggers when a quote is updated.
Actions 20
- API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
- Create Account — Creates a new account.
- Create Campaign — Creates a new campaign.
- Create Campaign Response — Creates a new campaign response.
- Create Case/Incident — Creates a new case/incident.
- Create Contact — Creates a new contact.
- Create Custom Entity — Creates a new custom entity.
- Create Invoice — Creates a new invoice.
Show all 20 actions
- Create Lead — Creates a new lead.
- Create Opportunity — Creates a new opportunity.
- Create Order — Creates a new order.
- Update Account — Updates an account.
- Update Campaign Response — Updates an existing campaign response.
- Update Case/Incident — Updates a Case/Incident.
- Update Contact — Updates a contact.
- Update Custom Entity — Updates a custom entity.
- Update Invoice — Updates an invoice.
- Update Lead — Updates a lead.
- Update Opportunity — Updates an opportunity.
- Update Order — Updates a order.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Microsoft Dynamics 365 CRM + SMS: common questions
Can I send an SMS when a new lead enters Dynamics?
Yes. When a lead is created in your CRM, you can trigger an SMS welcoming them and asking them to confirm interest. This reaches them instantly while you're top of mind and starts the conversation moving.
What if an order is placed or an invoice is sent?
You can set up automations for any CRM event. When an order is created, send a confirmation and expected delivery date. When an invoice is issued, send a payment reminder. Each update triggers the right message.
How do I set up Dynamics SMS through Mobile Message?
Connect your Dynamics and Mobile Message accounts via Zapier. Choose which CRM events (new lead, opportunity, order, invoice) trigger SMS actions. Zapier automates the sends without requiring technical setup.
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Learn MoreReady to Try Mobile Message?
Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!