SupportMagic SMS Integration

Yes — Mobile Message integrates with SupportMagic. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the SupportMagic integration

A support conversation can reach the point where an AI agent needs a person to take over, while the customer is still waiting for certainty. SupportMagic’s New Human Handoff trigger can start a Mobile Message SMS through Zapier, alerting a support lead that a human response is needed.

New Conversation and New Message can also notify a team about activity, while Intent Matched can route a known issue to a suitable SMS workflow. Mobile Message can create a contact or send a text to a list when SupportMagic provides the relevant phone details. SupportMagic’s Create Conversation and Handle Email Request actions are useful when another app starts the process, but they do not make an SMS reply a native SupportMagic conversation. The strongest Zaps therefore begin with a SupportMagic event and produce a visible Mobile Message result. Keep the SMS plain text and include the conversation reference, customer name and reason for escalation where available. Zapier transfers the chosen event into one Mobile Message action, with no automatic two-way update. Test handoff and message events separately to avoid duplicate alerts.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect SupportMagic and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant SupportMagic hands a conversation to staff SupportMagic · New Human Handoff
Then Text the support lead to respond Mobile Message · Send SMS
Use this Zap
When Instant A new SupportMagic conversation starts SupportMagic · New Conversation
Then Text the team about the new case Mobile Message · Send SMS
Use this Zap
When Instant SupportMagic matches a customer intent SupportMagic · Intent Matched
Then Text the specialist about the matched issue Mobile Message · Send SMS
Use this Zap
When Instant A conversation needs human support SupportMagic · New Human Handoff
Then Create the customer in Mobile Message Mobile Message · Create Contact
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything SupportMagic supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 7
  • Intent Matched — Triggers when a conversation matches an intent.
  • New Conversation — Triggers when a new conversation starts.
  • New Form Submission — Triggers when a customer submits an email via a form.
  • New Human Handoff — Triggers when a conversation is handed over to a human agent.
  • New Manager Email Response — Triggers when a manager responds.
  • New Message — Triggers when a new message appears in any conversation.
  • New Message in Selected Conversation — Triggers when a new message appears in the selected conversation.
Actions 2
  • Create Conversation — Creates a new conversation
  • Handle Email Request — Retrieves email text, composes an answer, and sends it as a reply.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

SupportMagic + SMS: common questions

Can SupportMagic alert a human agent by SMS?

Yes. Use New Human Handoff as the SupportMagic trigger and Mobile Message’s Send SMS action. The alert can include the customer, conversation reference and handoff information available in the event.

Can a SupportMagic conversation create a Mobile Message contact?

Yes. A listed SupportMagic trigger such as New Conversation or New Human Handoff can run Create Contact. The Zap needs a suitable mobile number and contact information in the event data.

How do I connect SupportMagic handoffs to Mobile Message?

Build the workflow in Zapier with SupportMagic and Mobile Message accounts. Select the handoff or conversation event, map the available fields and test the SMS action. No code is needed, but both accounts are required.

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