SparrowDesk SMS Integration

Yes — Mobile Message integrates with SparrowDesk. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the SparrowDesk integration

A customer sends a text asking about a delayed order at nine on a Friday night, and by Monday morning that message is buried under a dozen others with no record of who replied or whether it was sorted. SparrowDesk exists to stop that happening, pulling email and chat into one place and using AI to handle the repetitive parts of support before a person needs to step in.

Paired with Mobile Message, that same customer text can become the start of the next step rather than a message someone has to remember to action. A reply coming in through Mobile Message can create a ticket in SparrowDesk automatically, so the conversation has a record and a place to sit alongside every other open request.

The same reply can also create a contact in SparrowDesk, building out a record of who has been in touch by text without anyone typing details in by hand. Since SparrowDesk has no trigger of its own to send information back to Mobile Message, these automations run one way, turning an inbound text into a ticket or a contact ready for the support team to pick up.

Categories:

Customer Support

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect SparrowDesk and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer replies to a text Mobile Message · Inbound SMS Received

Then Create a support ticket in SparrowDesk SparrowDesk · Create Ticket

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When Someone texts in for the first time Mobile Message · Inbound SMS Received

Then Add them as a contact in SparrowDesk SparrowDesk · Create Contact

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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything SparrowDesk supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 2

Create Contact — Creates a new contact in your SparrowDesk account.
Create Ticket — Creates a new ticket (conversation) in your SparrowDesk account.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

SparrowDesk + SMS: common questions

Can a text message create a ticket in SparrowDesk?

Yes. When a customer replies or texts in through Mobile Message, that Inbound SMS Received trigger can be used to automatically create a new ticket in SparrowDesk, so the message has a record in your support queue without anyone copying it across by hand.

Does SparrowDesk add someone as a contact automatically when they text me?

It can. An inbound text picked up by Mobile Message can trigger Create Contact in SparrowDesk, building a contact record from a text reply rather than requiring someone to add the person's details manually afterwards.

How do I link my Mobile Message texts to SparrowDesk tickets and contacts?

Connect your Mobile Message and SparrowDesk accounts inside Zapier, no coding required. From there, an inbound text can be set to create a ticket, a contact, or both in SparrowDesk automatically each time a customer gets in touch.

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