SmartRoutes SMS Integration

Yes — Mobile Message integrates with SmartRoutes. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the SmartRoutes integration

Delivery and trade businesses often get their order requests the fast way, a customer texting an address, a pickup time or a change of plan rather than filling out a web form on the spot. SmartRoutes takes jobs like that and turns them into an optimised run for drivers, working out the best order to visit customers across the day so nobody backtracks across town for one missed stop.

Connected through Zapier, an inbound text to Mobile Message can trigger the Create Order action in SmartRoutes, so a customer's message becomes a job on the route without anyone retyping the address or pickup time by hand. A courier business could have a customer text back to confirm a same day pickup and have that order queued for routing within minutes, closing the gap between a message arriving on someone's phone and a driver actually knowing about it. It's a one way link, the text starts the order and SmartRoutes takes it from there.

Categories:

Product Management

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect SmartRoutes and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer texts in a delivery request Mobile Message · Inbound SMS Received

Then Create the order in SmartRoutes for routing SmartRoutes · Create Order

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything SmartRoutes supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Create Order — Creates an Order in SmartRoutes

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

SmartRoutes + SMS: common questions

Can a text message create a job in SmartRoutes automatically?

Yes. Through Zapier, an Inbound SMS Received event in Mobile Message can trigger the Create Order action in SmartRoutes, so when a customer texts in a delivery request it becomes an order ready to be added to a driver's route.

Does SmartRoutes send SMS updates back to the customer once a route is planned?

No. SmartRoutes only offers the Create Order action through Zapier, and there's no trigger from SmartRoutes to start a text. The connection runs one way, from an inbound message into an order, rather than sending anything back out.

What do I need to link SmartRoutes to Mobile Message?

Just a SmartRoutes account, a Mobile Message account and a free Zapier account to join them, no coding required. Once connected, an inbound text to Mobile Message can create an order in SmartRoutes automatically, ready for the next route to be planned.

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