ServiceTitan SMS Integration
Yes - Mobile Message does integrate with ServiceTitan!
Throughout the day, your technicians are creating new jobs, updating appointment times, and completing work. With Zapier you can message customers when a new job is scheduled to confirm they'll be home, send SMS reminders before an appointment, or text customers when a technician is on the way. ServiceTitan's triggers for new customers, new jobs, new appointments and updated job status give you the real-time visibility you need to run a tightly coordinated operation.
Home services businesses rely on quick communication to manage customer expectations and keep technicians moving efficiently between jobs. ServiceTitan makes your scheduling data available to Zapier so SMS notifications happen automatically whenever something changes. This takes the guesswork out of knowing whether a lead got contacted or a customer got their pre-appointment reminder.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect ServiceTitan and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything ServiceTitan supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 24
- New Appointment — Triggers when there's a new appointments.
- New Booking — Triggers when there's a new booking for a booking provider.
- New Business Unit — Triggers when there's a new Business Unit.
- New Call — Triggers when a new call is created.
- New Customer — Triggers when there's a new customers.
- New Employee — Triggers when there's a new employee.
- New Equipment — Triggers when new equipment is added.
- New Estimate — Triggers when there's a new estimate.
Show all 24 triggers
- New Form Submissions — Triggers when there's a new Form Submission.
- New Invoice — Triggers when there's a new invoices.
- New Job — Triggers when there's a new job.
- New Job or Project Note — Triggers when there's a new job or project note.
- New Lead — Triggers when there's a new lead.
- New Lead Notes — Triggers when there's a new note on a lead.
- New Location — Triggers when there's a new location.
- New Non Job — Triggers when there's a new non job.
- New Payment — Triggers when there's a new payment.
- New Project — Triggers when there's a new project.
- New Purchase Order — Triggers when a new purchase order is created.
- New Technician — Triggers when there's a new technician.
- Updated Call — Triggers when a call is updated.
- Updated Equipment — Triggers when an equipment is updated.
- Updated Estimate — Triggers when an estimate is updated.
- Updated Job — Triggers when a job is updated.
Actions 54
- API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
- Apply Tag to Customer — Apply Tag Types to customer
- Assign Technicians — Assign technicians to an existing appointment
- Attach Job — Attaches Job to the specified project.
- Cancel Appointment — Cancels an appointment.
- Create Appointment — Adds a new appointment to an existing job.
- Create Booking — Creates a new booking
- Create Booking Contact — Adds a contact to an existing booking
Show all 54 actions
- Create Customer — Creates a new customer
- Create Customer Contact — Adds a contact to an existing customer
- Create Customer Note — Creates a new customer note
- Create Employee — Creates a new employees
- Create Estimate — Creates a new estimate
- Create Installed Equipments — Creates a new Installed Equipment
- Create Invoice Adjustment — Creates a new Invoice Adjustment
- Create Job — Creates a new job
- Create Job Attachments — Add attachments to a job
- Create Job or Project Note — Creates a new note in a job or project
- Create Lead — Create Lead (EXISTING Customer/Location)
- Create Lead Attribution Booking — Creates a new lead attribution booking
- Create Lead Attribution Call — Creates a new lead attribution call
- Create Lead Attribution Form — Creates a new lead attribution form
- Create Lead Follow Up — Creates a lead follow up
- Create Lead Form — Create Lead (NO Customer/Location)
- Create Lead Note — Creates a new note in a lead
- Create Location — Creates a new location
- Create Location Contact — Adds a contact to an existing location
- Create Non Job Appointments — Creates a new non job appointments
- Create Payroll Adjustments — Creates new payroll adjustments
- Create Project — Creates a new project
- Create Purchase Order — Create a new purchase order
- Create Sub Task — Creates a new sub task
- Create Task — Creates a new task
- Create Technician — Creates a new technician
- Detach Job — Detaches Job from the project.
- Dismiss Lead — Dismisses a lead by id
- Employee Account Actions — Performs standard actions with the account
- Hold Appointment — Puts the appointment on hold.
- Remove Hold Appointment — Removes hold from the appointment.
- Reschedule Appointment — Reschedules an appointment.
- Technician Account Actions — Performs standard actions with the account
- Unassigns Technicians — Unassigns the list of technicians from the appointment
- Update Customer — Updates an existing customer
- Update Employee — Updates an existing employee
- Update Estimate Items — Updates the items in an estimate by id
- Update Installed Equipments — Updates an existing Installed Equipment.
- Update Invoice — Updates an invoice by id
- Update Invoice Items — Updates the items in an invoice by id
- Update Job — Updates a job by id
- Update Lead — Updates a lead by id
- Update Location — Updates a location
- Update Project — Updates a project by id
- Update Purchase Order — Update an existing purchase order
- Update Technician — Updates an existing technician
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
ServiceTitan + SMS: common questions
Can I send SMS when a new job is created in ServiceTitan?
Yes. When a new job is created, Zapier can send SMS to the customer, technician, or office staff. This works for any ServiceTitan trigger including new customers, appointments, invoices and job status changes.
Can I remind customers before their appointment?
You can set up multiple Zaps covering different stages from booking to completion. One sends SMS when an appointment books, another sends a reminder before the appointment, and another notifies them when the technician is on the way.
How do I connect ServiceTitan to Mobile Message?
Create a Zap that connects your ServiceTitan account to Mobile Message. Choose a ServiceTitan trigger like "New Appointment" then select a Mobile Message action. Zapier handles the connection without requiring code.
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Learn MoreReady to Try Mobile Message?
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