A payment is confirmed while a customer is still waiting for a clear acknowledgement, or an invoice is paid after staff have moved on to another task. SBPay.me can send events such as Payment Confirmed, Payment Refunded, Invoice Finalized and Invoice Paid to Zapier. Mobile Message can then turn the selected event into a plain SMS.

For example, Invoice Paid can trigger Send SMS to thank the customer or confirm the next step. Payment Refunded can trigger Send SMS with an update for the affected customer, while Send SMS to List can alert a finance or service team. Include the invoice number, payment status and any relevant timing in the message.

The connection is useful where payment events need a visible response rather than another manual check. SBPay.me continues to manage billing information, and Mobile Message handles the outgoing text chosen for each Zap. You can create separate workflows for confirmations, refunds and finalised invoices, keeping the wording appropriate to the event.

Customers receive a prompt closer to the moment their payment changes, and staff gain a practical alert for exceptions. This can support service handovers, refund communication and payment confirmation without asking someone to monitor SBPay.me throughout the day. Zapier passes each selected SBPay.me trigger to the Mobile Message action you configure.