RMS SMS Integration

Yes — Mobile Message integrates with RMS. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the RMS integration

A guest texts in for the first time to ask about availability, and there is no profile for them yet in RMS until someone remembers to create one. That gap between the enquiry and the guest record often means the follow up never happens properly, or happens twice because two staff members both started an entry, or the detail gets scribbled on a notepad and forgotten by the next shift change.

Paired with Mobile Message through Zapier, an inbound text can create a new guest in RMS straight away, classifications included, so the record exists before anyone has to think about it. A front desk running on its own during a busy check-in period no longer needs a spare moment to type up every enquiry that comes in by phone, because the guest profile is already sitting there waiting. The operations team spends less time on data entry and more time on the guest who is actually waiting for a reply.

Categories:

CRM (Customer Relationship Management)

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect RMS and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A guest texts in for the first time Mobile Message · Inbound SMS Received

Then Create a new guest profile with classifications RMS · Create a Guest With Classifications

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything RMS supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 2

Create a Guest — Creates a new guest.
Create a Guest With Classifications — Creates a new guest.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

RMS + SMS: common questions

Can RMS create a new guest automatically when someone texts in?

Yes. An inbound text picked up by Mobile Message can start a Zap that creates a new guest in RMS, so the enquiry becomes a record without anyone opening RMS to type it in first.

Does the guest record include classifications when it is created this way?

It can. RMS offers a Create a Guest With Classifications action, so the same automation that turns an inbound text into a guest profile can also apply the classifications your property uses.

What's needed to link RMS with Mobile Message via Zapier?

An RMS account, a Mobile Message account and a Zapier account, with no coding involved. You choose Mobile Message's Inbound SMS Received trigger and connect it to one of RMS's guest creation actions.

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