A customer texting back is often the clearest cue you'll get that it's the right moment to ask for a review, and it's not something you want to track by hand across dozens of jobs a week. A Zapier connection between Mobile Message and ReviewNudger turns that single reply into the trigger for what happens next, so the request goes out while the job is still fresh in the customer's mind.

Every time a customer texts you, a Zap can create a review request in ReviewNudger, prompting them for feedback through the channels ReviewNudger already sends its requests on. The same inbound text can also add the person as a new contact in ReviewNudger, useful if the SMS is the first time you've captured their details rather than pulling them from a job or invoice list elsewhere.

None of this requires you to log into ReviewNudger and add people one by one after every call or job. The reply that already came through Mobile Message becomes the record that starts the review process, so the customer list and the request queue both stay current without extra admin at the end of the day.