A customer picks up their car after a service, pays at the counter and heads out the door happy, texting back a quick thanks when your team follows up to check everything went well. That reply is exactly the moment a review request lands best, while the experience is still fresh in their mind and before the small annoyances of daily life crowd it out.

Rep.co exists to catch that moment, sending review requests by SMS and email to keep a company's online reputation in good shape without someone manually chasing every customer for feedback. Feeding it a fresh contact as soon as someone engages means the request goes out to people who are actually likely to respond, rather than a stale list uploaded weeks later once the goodwill has faded.

Connected to Mobile Message through Zapier, a reply to your text can add that customer as a contact in a Rep.co campaign automatically. There is no need to export numbers from your phone or SMS platform and upload them by hand, the contact is added the moment the conversation happens, ready for Rep.co to follow up and ask for a review while the job is still front of mind.