Pylon SMS Integration

Yes - Mobile Message does integrate with Pylon!

Support teams running Pylon spend their day triaging tickets, tracking accounts and working out which customers need a call before something breaks into a bigger problem. A lot of that starts somewhere else first, with a text from a customer chasing an update, a number getting in touch for the first time, or an outbound message that never actually reached anyone.

Connecting Pylon to Mobile Message through Zapier turns those moments into records the team can actually work from. An inbound text from a customer can create a new issue in Pylon so nothing gets missed between channels, a first time number texting in can be added as a new contact, and a failed delivery on an outbound SMS can be logged as account activity, giving the team a clearer read on which customers are going quiet or missing messages altogether.
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A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Pylon SMS Integration

What you can automate

Connect Pylon and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer texts in a support problem Mobile Message · Inbound SMS Received
Then Log a new issue in Pylon Pylon · Create Issue
Use this Zap
When An unknown number texts in for the first time Mobile Message · Inbound SMS Received
Then Create a new contact in Pylon Pylon · Create Contact
Use this Zap
When An outbound SMS fails to deliver Mobile Message · Delivery Status Updated
Then Log the failure as account activity in Pylon Pylon · Create Account Activity
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Pylon supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 7
  • Create Account — Create a new account
  • Create Account Activity — Create a new activity for an account
  • Create Call Recording — Creates a call recording in the system.
  • Create Contact — Create a new contact
  • Create Issue — Creates an Issue in the system
  • Update Account — Updates an account in the system.
  • Update Issue Followers — Updates followers on the specified Issue

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Pylon + SMS: common questions

Can a customer's text create a support ticket in Pylon?

Yes. Connect Pylon and Mobile Message through Zapier so an inbound text from a customer triggers the Create Issue action, logging a new issue in Pylon as soon as the message comes through.

Will a new number texting in get added as a contact automatically?

It can. Set up a Zap so an inbound text from a number Pylon doesn't recognise triggers the Create Contact action, adding that person to your account records without anyone entering the details by hand.

What's involved in setting up Pylon with Mobile Message?

You'll need a Pylon account and a Mobile Message account, both connected through Zapier. There's no coding involved. Once linked, incoming texts and delivery updates can trigger actions like Create Issue or Create Account Activity straight into Pylon.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!