PicallEx SMS Integration

Yes — Mobile Message integrates with PicallEx. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the PicallEx integration

Sales and call centre teams running PicallEx as their CRM handle a steady stream of orders and digital leads coming in from different channels, and every one of them needs to land in the right record without someone manually typing it in after a phone call or a text message from a customer.

When a customer texts in reply to a campaign or a follow up, that message can become the start of a new record rather than sitting unread in a phone until someone gets around to actioning it. Mobile Message's Inbound SMS Received trigger can hand that reply straight to PicallEx, running the Create Order action for someone ready to buy or the Create Digital Lead action for someone still asking questions before committing to a purchase.

The connection runs through Zapier and moves one way, from a text reply into PicallEx, since PicallEx doesn't currently expose an event of its own to start a Zap in the other direction. For teams already fielding replies by SMS, it means an incoming message can turn into a tracked order or lead in the CRM without extra data entry at the end of a shift.

Categories:

CRM (Customer Relationship Management)

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect PicallEx and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer replies to a text ready to order Mobile Message · Inbound SMS Received

Then Create a new order in PicallEx PicallEx · Create Order

Use this Zap

When Someone texts in asking about your offer Mobile Message · Inbound SMS Received

Then Add them as a digital lead in PicallEx PicallEx · Create Digital Lead

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything PicallEx supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 2

Create Digital Lead — Esta acción permite ingresar un lead digital a PicallEx
Create Order — Allows to create a order into PicallEx CRM

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

PicallEx + SMS: common questions

Can a text reply create a new order in PicallEx?

Yes. Mobile Message's Inbound SMS Received trigger can run PicallEx's Create Order action, so when a customer replies ready to buy, an order record is created in your CRM without anyone re-typing the details from the message.

What happens if someone texts in but isn't ready to buy yet?

That reply can run PicallEx's Create Digital Lead action instead, giving your team a tracked lead in PicallEx to follow up on rather than an order, which covers customers who are still asking questions before committing.

What do I need to connect PicallEx to Mobile Message?

You'll need a PicallEx account, a Mobile Message account and a Zapier account. Building the Zap needs no coding, you choose Inbound SMS Received as the trigger and either Create Order or Create Digital Lead as the action PicallEx should run.

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