An event registration arrives while your association team is preparing the next programme. Staff may need to record an activity, welcome the member, or remind someone about an order, all while continuing to manage the event itself. Copying member and registration details into a messaging platform creates extra work and leaves room for missed follow-up.

With Zapier, Novi AMS can start Mobile Message workflows from events such as Member Created, Event Registration Created, Order Created or Member Activity Created. A registration can trigger a welcome text, while a new member can receive information about what happens next. Mobile Message can also create or update a contact, add that contact to a list, or send an SMS. Novi AMS remains the source of each event, so the connection supports specific workflows rather than a general two-way sync.

You can choose the fields that matter to your organisation, including a member's contact details, event information or order data. A separate Zap can use Mobile Message's Inbound SMS Received trigger to create member activity in Novi AMS when a member texts your Mobile Message number, giving staff a record they can check in the association system.