A text from a new customer is often the first sign a business relationship is starting, and that moment is easy to lose if nobody enters it into the books straight away. Mobile Message's inbound SMS trigger can fire the instant that reply arrives, and through Zapier it can create the matching record in Nibo before the conversation moves on. There is no login switching or retyping, just the reply and the record appearing where your accounts team already works.

A customer who texts in for the first time can be added straight away, and a supplier who reaches out by SMS can be logged just as quickly using Nibo's supplier record. Both keep Nibo's customer and supplier lists current without someone copying phone numbers and names from a messaging app into an accounting one. It is a small step that keeps the financial side of the business honest about who actually got in touch.