Logo CRM SMS Integration

Yes — Mobile Message integrates with Logo CRM. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Logo CRM integration

Sales and support teams running Logo CRM live in the pipeline and the ticket queue, chasing every lead and issue through to a result, and a text reply that never becomes a ticket or an opportunity is a lead or a problem that quietly slips past them. Those teams are usually the ones stuck reading back through SMS threads to work out what a customer actually asked for.

Logo CRM and Mobile Message connect through Zapier so a reply to a text message can create a support ticket in Logo CRM the moment a customer raises an issue, or create a new opportunity in Logo CRM when a reply shows genuine interest, so the record exists before anyone has gone looking for it.

That keeps the pipeline and the ticket queue matching what customers are actually saying back over SMS, rather than relying on someone remembering to log it later. Teams working opportunities and tickets side by side get a record of the conversation without copying a single reply across by hand, freeing them up to work the lead or resolve the issue instead of doing data entry first, with the ticket or opportunity already carrying the customer's own words.

Categories:

CRM (Customer Relationship Management)

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Logo CRM and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer texts in with an issue Mobile Message · Inbound SMS Received

Then Create a support ticket in Logo CRM Logo CRM · Create Support Ticket

Use this Zap

When A customer replies showing interest Mobile Message · Inbound SMS Received

Then Create a new opportunity in Logo CRM Logo CRM · Create Opportunity

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Logo CRM supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 2

Create Opportunity — Creates a new opportunity in your Logo CRM account.
Create Support Ticket — Creates a new support ticket in your Logo Crm account.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Logo CRM + SMS: common questions

Can a text reply create a support ticket in Logo CRM?

Yes. Connect Mobile Message and Logo CRM through Zapier so a reply to a text message creates a support ticket in Logo CRM straight away, putting the issue in the queue instead of a phone inbox.

Can an SMS reply create a new opportunity in Logo CRM?

Yes, when a customer's reply shows genuine interest, that same reply can create a new opportunity in Logo CRM, so the sales team sees it in the pipeline without anyone re-typing the message.

What is needed to set up Logo CRM with Mobile Message?

You need accounts with both Logo CRM and Mobile Message, plus a Zapier account to connect them. There is no coding, just pick the reply trigger and the ticket or opportunity action inside Zapier.

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