Operators running delivery businesses on Logistia Route Planner need customers to know what is happening after an order leaves the depot. A new order can start a customer text with useful delivery information, while an ETA Order Update can send a revised arrival estimate without someone checking routes and copying phone numbers. An Order Delivered event can also confirm that the delivery has reached its destination.

Through Zapier, Logistia Route Planner can pass these events to Mobile Message, where you choose the SMS wording and recipient fields. This is useful for teams coordinating drivers, dispatchers and customers across a busy day. A route update can set expectations before a customer calls, and a delivery confirmation can close the loop promptly. Delivery Proof Added can also trigger a text telling the recipient that delivery details have been recorded. The result is a clearer customer experience built around the operational events already recorded in Logistia, with staff spending less time sending routine updates manually.