A client's reply to a text message is often the first sign that a new matter needs to be opened, sometimes before anyone at the firm has had a chance to sit down and start the file properly. For a busy legal practice, that gap between the enquiry landing and the record being created is where details get missed, and a fee earner ends up chasing up what was actually said in that first message.

Mobile Message connects to LEAP through Zapier, so a text from a client can create a new matter, add a card for that person or log a comment on an existing matter automatically. A quick reply confirming instructions becomes a comment on the file, and a first enquiry becomes a new matter with a card already attached, without anyone re-typing what was said into LEAP by hand. That leaves more of the day for the legal work itself, rather than the administration that usually follows a new client getting in touch.