Owner-drivers and small logistics teams building daily routes often start their morning by keying in addresses from texts, emails and phone calls before MyRouteOnline can plan the best order to visit them. Businesses that manage local deliveries, whether it is a courier run, a furniture drop-off service or a mobile trade business visiting several jobs a day, use MyRouteOnline to add each stop, clear the list once a run is finished and pull the optimisation url that turns a scattered address list into a proper route.

Connected to Mobile Message through Zapier, that address collection step can start the moment a customer sends a text. When someone replies with their delivery or pickup address, it is added straight to the input addresses list ready for the next optimisation run, instead of being copied across manually from a phone or messaging app.

For a team juggling several delivery requests a day, this closes the gap between a customer confirming where to send a parcel and that address actually showing up on the route. Addresses collected this way sit alongside anything added from other sources, and the list can still be cleared between runs the same way it always has, so route planning stays accurate without extra manual entry each time a customer texts in their details.