Lane SMS Integration
Yes - Mobile Message does integrate with Lane!
New Signal is Lane's supplied trigger. It can start Send SMS with a short thank-you, a note about the next step or an invitation to continue the conversation. If a customer texts your Mobile Message number, Inbound SMS Received can run Create Feedback in Lane, placing the message into a feedback record that the product team can review.
Lane's Create Feedback action identifies the customer by email address, so map that field where it is available in the workflow. Filters in Zapier can decide which signals deserve a text, and message fields can carry a relevant response. This connection does not promise a live two-way sync between customer feedback and SMS. Use separate Lane and Mobile Message accounts, with Zapier providing the no-code setup.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect Lane and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Lane supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 1
- New Signal — Triggers when a new signal is created
Actions 1
- Create Feedback — Creates a piece of feedback in Lane, identifying the customer by email address.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Lane + SMS: common questions
Can Lane send an SMS when new feedback arrives?
Yes. New Signal can trigger Mobile Message Send SMS through Zapier, allowing your team to acknowledge selected customer feedback promptly.
Can an SMS reply create feedback in Lane?
Yes. Inbound SMS Received can run Lane's Create Feedback action. The workflow should provide the customer's email address because Lane uses it to identify feedback.
What is involved in setting up Lane SMS workflows?
Create the Zap in Zapier and authorise Lane and Mobile Message. No code is needed, although both accounts must be active and the customer fields mapped correctly.
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