Jetdocs SMS Integration

Yes — Mobile Message integrates with Jetdocs. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Jetdocs integration

Operators who manage internal support through Jetdocs often need to notice a new ticket, reassignment or status change without watching the queue all day. Jetdocs can send those operational events into Mobile Message, so a nominated responder or manager receives a practical SMS alert when attention is needed.

Use New Ticket to notify a support owner that a request has arrived. Ticket Status Change, Ticket Reassign and Workflow Update can also send messages when responsibility or progress changes. Mobile Message’s Send SMS action is the useful destination for these alerts. You can include the ticket title, status, responder and a short instruction in plain text. The automation is set up in Zapier, with one Jetdocs event starting one Mobile Message action. It does not make Jetdocs and Mobile Message a two-way ticketing system, and it should not be used to send sensitive ticket content unless your process permits it. Keep alerts concise, test recipients and review who is allowed to receive internal notifications.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Jetdocs and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new Jetdocs ticket is submitted Jetdocs · New Ticket
Then Text the assigned support manager Mobile Message · Send SMS
Use this Zap
When A ticket is reassigned to someone Jetdocs · Ticket Reassign
Then Text the new responder Mobile Message · Send SMS
Use this Zap
When A Jetdocs ticket status changes Jetdocs · Ticket Status Change
Then Text the support team an update Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Jetdocs supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 6
  • New Comment — Triggers when a comment is added on a ticket.
  • New Ticket — Triggers when a new ticket is submitted.
  • Ticket Edit — Triggers when a ticket is edited by the submitter.
  • Ticket Reassign — Triggers when a ticket is a reassigned to a new responder.
  • Ticket Status Change — Triggers when a ticket status is changed.
  • Workflow Update — Triggers when workflow steps are approved, rejected, or otherwise updated.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Jetdocs + SMS: common questions

Can Jetdocs text a manager when a ticket is submitted?

Yes. Use Jetdocs’ New Ticket trigger with Mobile Message’s Send SMS action. Map the nominated recipient and include only the ticket information your internal notification policy allows.

Can a ticket reassignment send an SMS to the new responder?

Yes. Ticket Reassign can start Send SMS in Mobile Message. The Zap can use the new responder’s mobile number and include the ticket reference or a short next-step instruction.

How do I set up Jetdocs SMS alerts?

Build the alert in Zapier by selecting a Jetdocs event and Mobile Message’s Send SMS action. No code is required, but both accounts are needed, along with permission to configure each Zapier app.

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