Hippo SMS Integration

Yes — Mobile Message integrates with Hippo. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Hippo integration

A support issue can sit unresolved when a team has to search for a ticket, find the right person, and then write a separate message. Hippo’s Searches Tickets for Customers trigger can start a Zap that sends an SMS through Mobile Message. A support team can also use an inbound SMS to create a Hippo conversation or ticket, giving a customer’s text a visible place in the helpdesk.

Hippo supports tickets, campaigns, chats, and customer engagement workflows. Its ticket search event can connect to Mobile Message’s Send SMS action, while Mobile Message’s Inbound SMS Received trigger can run Hippo’s Create Ticket or Create Conversation action. These are individual Zaps configured through Zapier, not an automatic two-way sync between the platforms.

This can help a service business acknowledge a support request or make an incoming text available to an agent. Use the fields that Hippo or Mobile Message provides, keep the SMS concise, and decide whether inbound messages should create a ticket or a conversation in Hippo.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Hippo and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A Hippo customer ticket is searched Hippo · Searches Tickets for Customers
Then Text the customer a support update Mobile Message · Send SMS
Use this Zap
When A customer texts Mobile Message Mobile Message · Inbound SMS Received
Then Create a Hippo support ticket Hippo · Create Ticket
Use this Zap
When A customer sends a support text Mobile Message · Inbound SMS Received
Then Create a Hippo conversation Hippo · Create Conversation
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Hippo supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • Searches Tickets for Customers — Triggers when a ticket is searched
Actions 13
  • Add Assignee — Adds a customer support agent into the ticket
  • Add Comment to Ticket — Adds a comment in an existing ticket
  • Add Note in Ticket — Adds a note in the ticket
  • Create Conversation — Creates a new conversation in the system
  • Create or Update User — Create a new user or update an existing one
  • Create Summary of Ticket History — Creates a summary of all notes and comments added in the ticket
  • Create Ticket — Creates a new ticket in the system
  • Send Broadcast to Users — Sends broadcast messages through hippo
Show all 13 actions
  • Send Message — Sends a message in an existing chat
  • Send Whatsapp Message — Sends a message to provided phone number via Hippo WA Integration
  • Update Due Date of Ticket — Updates due date of an existing ticket
  • Update Ticket Priority — Updates the priority of a ticket
  • Update Ticket Status — Update status of a ticket

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Hippo + SMS: common questions

Can Hippo send an SMS about a customer ticket?

Yes. Searches Tickets for Customers can start Mobile Message’s Send SMS action. The Zap can use the ticket and customer information available from Hippo to send a support update.

Can an inbound Mobile Message text create a Hippo ticket?

Yes. Inbound SMS Received can trigger Hippo’s Create Ticket action. You can pass the text and available sender information into the new ticket so an agent can review it in Hippo.

How do I bring Hippo support texts into Mobile Message workflows?

Use Hippo, Mobile Message, and Zapier accounts. Zapier needs no code and guides the setup. Choose the Hippo trigger or Mobile Message inbound event, select the matching action, connect both services, and test the ticket or message fields.

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