A customer replies to a text asking how their order is going and mentions, almost in passing, that the whole experience has been great. That is the moment a business wants to say thanks with something more than another message, and Giftogram is where that thank you turns into an actual reward rather than a good intention that never gets followed up on once the day gets busy again.

Giftogram is a platform for rewarding employees, customers and survey participants with prepaid cards and gift cards from well known brands, sending a Giftogram to a recipient by email as soon as it is triggered so nobody has to source or post a physical card themselves.

Connected to Mobile Message through Zapier, a reply to a text can become the reason a Giftogram goes out, so a customer who takes the time to text back gets something in return without a staff member needing to remember to organise it later. The reward lands in their inbox while the conversation is still fresh, rather than days after anyone remembers to follow it up on and the moment has already passed, so the gesture actually matches the timing of what prompted it.