Survey teams, product researchers and customer experience managers often run Formbricks to collect feedback at useful points in the customer experience. Through Zapier, a new response, updated response or finished response can start an SMS in Mobile Message. This gives your team a practical way to acknowledge feedback or alert a selected contact when a survey reaches an important stage.

A Response Created event can send a thank-you text after someone begins answering. Response Finished is better suited to a completion message or an internal notification that the survey is ready for review. Response Updated can also trigger an SMS when an existing response changes, provided that event is useful for your process and the necessary recipient details are available.

Formbricks supplies triggers rather than actions in this connection. Mobile Message performs the visible follow-up by sending an SMS, sending to a list or creating a contact. Zapier lets you choose the survey event, message and recipient without building custom software.