A flooring enquiry moves from new lead to a defined pipeline stage while your team is measuring rooms, preparing samples or arranging installation. If the customer hears nothing after that change, the sales process can feel quiet even when work is moving. FloorNexus can start a Zapier workflow that sends a Mobile Message SMS at the moment the contact reaches the chosen stage.

Use New Contact Created to add a new person to Mobile Message, then use Contact Moved to Specific Stage to send a tailored message for a quote, measure or installation stage. Contact Stage Changed can notify a customer or staff member whenever the pipeline moves, while Contact Updated can send a message when important contact information changes. FloorNexus actions also allow a Mobile Message inbound text to create or update a CRM contact where the details are available. These are separate, one-directional automations rather than a continuous sync. Map the contact fields in Zapier and write messages that reflect the stage your team uses. Both accounts are required.