A potential property client creates a contact request in EasyBroker while the agency team is handling other enquiries. New Contact Request can start a Zap that sends an SMS through Mobile Message, confirming that the request arrived and setting a clear expectation for follow-up. New Contact offers another starting point when a person is first created in EasyBroker.

Mobile Message's Send SMS action can use the contact or property information supplied by EasyBroker. Create Contact can place the person into Mobile Message, and Add Contact to List can organise contacts by the campaign or service they are considering. Send SMS to List can notify a selected audience when a property update or team message needs broader reach.

EasyBroker's actions retrieve property or contact request information and do not create an SMS or enquiry record. For that reason, the strongest workflows run from EasyBroker events into Mobile Message. Inbound SMS Received cannot write a new EasyBroker request through the supplied action list, so reply handling should be planned around the records and processes available in your other Zapier steps.