Cycle SMS Integration

Yes — Mobile Message integrates with Cycle. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Cycle integration

A customer has shared feedback, and the product team needs to know that it exists before the next release decision is made. Cycle is built around that feedback process, while Mobile Message can help alert a customer-facing person when a new item needs attention. The result is faster awareness without asking staff to watch another product workspace.

Cycle’s Create Feedback action can be started by Mobile Message’s Inbound SMS Received trigger. If a customer texts your Mobile Message number with feedback, the Zap can create a feedback record in Cycle using the incoming message and sender details. This gives your team a clear place to review the comment and connect it to delivery work. Cycle’s List Assignees action is a utility-style lookup and does not itself create a visible customer outcome with Mobile Message.

The workflow is one-way for the Zap you build. Mobile Message receives the text and Cycle creates the feedback item. It does not claim that existing Cycle records and SMS contacts remain synchronised, but it can reduce the effort of transferring customer comments into the product workflow.

Categories:

Product Management

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Cycle and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer texts your Mobile Message number Mobile Message · Inbound SMS Received

Then Create feedback in Cycle Cycle · Create Feedback

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Cycle supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

List Assignees — List the assignees related to the product

Actions 1

Create Feedback — Create a new feedback

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Cycle + SMS: common questions

Can an incoming SMS become feedback in Cycle?

Yes. Use Inbound SMS Received as the Mobile Message trigger and Cycle’s Create Feedback action in Zapier. The incoming text and available sender details can be mapped into a new Cycle feedback item.

Can Cycle send an SMS when feedback is assigned?

The supplied Cycle actions include Create Feedback and List Assignees, but no action for sending or updating a message. The supported practical workflow is therefore an incoming Mobile Message text creating feedback in Cycle.

How do I connect customer SMS feedback to Cycle?

You need Cycle, Mobile Message and Zapier accounts. Start with Inbound SMS Received, select Create Feedback as the Cycle action and map the message fields. Zapier provides the connection and no code is required.

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