Craft.io SMS Integration

Yes — Mobile Message integrates with Craft.io. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Craft.io integration

A product feedback item arrives, and its value depends on the right person seeing it quickly. Craft.io can send new feedback, items or OKRs into a Zap, so Mobile Message can alert a product contact or organise the person for follow-up without another manual check of the roadmap workspace.

New Feedback Created can trigger an SMS when a customer comment needs attention. New Item Created can create or update a contact, while New OKR Created can add a relevant person to a Mobile Message list for a planned update. You can also send a text to a list when a product milestone matters to a wider audience. The useful result depends on mapping a suitable mobile number and keeping the message focused on the event. The connection runs through Zapier and does not create a native two-way connection between Craft.io and Mobile Message. Craft.io remains the place for product work, while Mobile Message handles the selected communication or contact action.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Craft.io and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new Craft.io feedback item arrives Craft.io · New Feedback Created
Then Text the product owner Mobile Message · Send SMS
Use this Zap
When A new product item is created Craft.io · New Item Created
Then Create the stakeholder contact Mobile Message · Create Contact
Use this Zap
When A new OKR is created Craft.io · New OKR Created
Then Add the stakeholder to a list Mobile Message · Add Contact to List
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Craft.io supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • New Feedback Created — Triggered when a new feedback item is added
  • New Item Created — Triggers when a new item is added
  • New OKR Created — Triggers when a new OKR item is added
Actions 3
  • Create New Feedback — Creates a new feedback in the feedback portal
  • Create New OKR — Creates a new OKR item
  • Create New Work Item — Creates a new regular item

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Craft.io + SMS: common questions

Can Craft.io feedback trigger a Mobile Message SMS?

Yes. New Feedback Created can start a Zap with Mobile Message Send SMS. You can notify a mapped product contact when a feedback item is added, using the Craft.io fields available in the Zap.

Can Craft.io items create Mobile Message contacts?

Yes. New Item Created or New OKR Created can be paired with Create Contact, Update Contact or Add Contact to List. The contact result depends on the stakeholder details included in the Craft.io event.

How do I connect Craft.io product events to Mobile Message?

In Zapier, choose the relevant Craft.io trigger, add a Mobile Message action and test the mapping. No code is required. You need Craft.io and Mobile Message accounts, as well as a Zapier account for the workflow.

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