A new member joins your community, and your team needs to acknowledge the registration while the details are fresh. Community360 can tell Zapier when a new membership is created, when a new stakeholder is created, or when a new user is created. Mobile Message can then send a welcome SMS, add the person to a relevant list, or create their contact record for future communication.

This is useful for membership organisations, associations, clubs and community managers who want important messages to follow activity in Community360 without manual exports. A new subscription could prompt an SMS with next steps, while a new stakeholder could be saved in Mobile Message for later campaigns. You choose the fields and message content in Zapier, so the automation reflects your process and customer experience.

The connection runs through Zapier, with Community360 and Mobile Message accounts required. It does not create a native two-way connection or synchronise every record. Instead, each Zap watches one selected Community360 event and performs one Mobile Message action, giving your team a clear, noticeable result when community activity occurs.