ClosedLoop AI SMS Integration

Yes — Mobile Message integrates with ClosedLoop AI. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the ClosedLoop AI integration

A product insight appears in ClosedLoop AI after customer feedback has been assessed, but the people responsible for acting on it may not be looking at the platform. Waiting for a meeting or dashboard review can slow a response to a recurring customer concern. A Zapier workflow can send the insight through Mobile Message as a direct alert.

New Signal Generated can trigger an SMS to a product owner, support lead or manager. The text can include the signal title and available context, helping the recipient decide whether a review or follow-up is needed. ClosedLoop AI also offers Ingest Feedback as an action, so an inbound Mobile Message can submit customer text for analysis when the message contains usable feedback. These are separate automations with a defined direction, not a shared feedback database or two-way sync. Keep the SMS concise and avoid including information that should remain private. In Zapier, map the signal or inbound message fields, test the result, and select the Mobile Message action that fits your process. Both ClosedLoop AI and Mobile Message accounts are needed.

Categories:

Product Management

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect ClosedLoop AI and Mobile Message through Zapier and these run on their own, with no code and no developer.

When ClosedLoop AI generates a product signal ClosedLoop AI · New Signal Generated

Then Text the product owner about the insight Mobile Message · Send SMS

Use this Zap

When A customer sends a Mobile Message text Mobile Message · Inbound SMS Received

Then Send the feedback to ClosedLoop AI ClosedLoop AI · Ingest Feedback

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything ClosedLoop AI supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Signal Generated — Triggers when a new product insight is generated from customer feedback.

Actions 1

Ingest Feedback — Ingest data to extract customer product feedback from any source.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

ClosedLoop AI + SMS: common questions

Can ClosedLoop AI alert a product owner by SMS?

Yes. New Signal Generated can trigger Mobile Message Send SMS. Map the available insight details into a concise alert for the product owner or support lead.

Can customer SMS feedback be sent to ClosedLoop AI?

Yes. Use Inbound SMS Received with ClosedLoop AI Ingest Feedback. The customer’s message can be passed into the analysis workflow when the Zap has the required source and content fields.

How do I connect ClosedLoop AI with Mobile Message?

Build the workflow in Zapier by choosing a ClosedLoop AI trigger or Mobile Message inbound event, then selecting the other service’s action. No code is required, but accounts with both platforms are needed.

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