Chatting SMS Integration

Yes — Mobile Message integrates with Chatting. Send and receive SMS from the tools you already use.

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Mobile Message

About the Chatting integration

Teams using Chatting often have several conversations open at once, and a visitor may need a text follow-up after a website exchange. Chatting's New Conversation trigger can start Mobile Message's Send SMS action, while New Contact can create a record in Mobile Message. This helps a small team act on important conversations without relying on someone to revisit the live chat queue.

Conversation Resolved can also send a closing SMS, such as a reference or next-step reminder. If a customer texts Mobile Message first, Inbound SMS Received can trigger Chatting's Send Message action, placing the reply into a conversation your team already uses. These are separate, deliberate workflows rather than a continuous two-way sync.

Chatting also includes Tag Added and actions such as Add Tag to Contact and Create Contact. Those can support internal organisation when paired appropriately, but a customer-visible result usually comes from Send Message or a Mobile Message SMS action. The connection runs through Zapier, and both accounts are required. Test contact numbers and message timing before enabling the Zaps.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Chatting and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new Chatting conversation starts Chatting · New Conversation
Then Text the website visitor Mobile Message · Send SMS
Use this Zap
When Instant A new Chatting contact appears Chatting · New Contact
Then Create the contact in Mobile Message Mobile Message · Create Contact
Use this Zap
When Instant A Chatting conversation is resolved Chatting · Conversation Resolved
Then Text the customer the next step Mobile Message · Send SMS
Use this Zap
When A customer texts Mobile Message Mobile Message · Inbound SMS Received
Then Reply in the Chatting conversation Chatting · Send Message
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Chatting supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • Conversation Resolved — Triggers when a conversation is resolved.
  • New Contact — Triggers when a new contact is created.
  • New Conversation — Triggers when a new conversation is created.
  • Tag Added — Triggers when a tag is added to a conversation.
Actions 3
  • Add Tag to Contact — Adds a tag to a contact
  • Create Contact — Creates a new contact record
  • Send Message — Sends a message to a conversation.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Chatting + SMS: common questions

Can Chatting send a text when a conversation starts?

Yes. New Conversation can trigger Mobile Message's Send SMS action. This can notify a customer or staff member, using the contact information available from Chatting and the message fields configured in Zapier.

Can a Chatting contact be created in Mobile Message?

Yes. Chatting's New Contact trigger can run Mobile Message's Create Contact action. You can also use Conversation Resolved to send a follow-up SMS, or Inbound SMS Received to start Chatting's Send Message action.

How do I connect Chatting live chat with Mobile Message?

Choose the Chatting trigger or Mobile Message inbound trigger in Zapier, then select the action on the other app. No code is needed, but both accounts must be connected and contact fields should be tested.

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