Chatlio SMS Integration

Yes — Mobile Message integrates with Chatlio. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Chatlio integration

A visitor can start a Chatlio conversation while your team is busy in Slack, and a useful opportunity can be missed if nobody follows up promptly. Chatlio can send events for a new conversation, an offline message, feedback, a new transcript or a no-answer situation. These events can turn a website interaction into a clear SMS task for the right person.

Through Zapier, Chatlio can pass a selected event to Mobile Message’s Send SMS, Send SMS to List, Create Contact or Add Contact to List actions. A no-answer event can alert a support team member to follow up, while an offline message can send a notification that a visitor needs attention. A new transcript can also notify a manager that a conversation is ready for review. Chatlio has no listed actions, so the practical direction is from Chatlio into Mobile Message. The Zap does not make the two services sync or send replies back into Chatlio. It simply carries the event details into a message workflow you define. Choose the event, map the available recipient and conversation information, and test the SMS before using it for live website support.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Chatlio and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A Chatlio visitor receives no answer Chatlio · No Answer
Then Text the support team to follow up Mobile Message · Send SMS
Use this Zap
When Instant A Chatlio offline message arrives Chatlio · Offline Message
Then Text staff about the waiting visitor Mobile Message · Send SMS
Use this Zap
When Instant A visitor starts a Chatlio conversation Chatlio · New Conversation
Then Create the visitor as a contact Mobile Message · Create Contact
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Chatlio supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • Feedback — Triggers when visitors leaves feedback.
  • New Conversation — Triggers when a visitor starts a new conversation.
  • New Transcript — Triggers when a new chat transcript has been requested to be sent via webhook.
  • No Answer — Triggers when visitor did not get an answer in time.
  • Offline Message — Triggers when you get a new Chatlio offline message.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Chatlio + SMS: common questions

Can Chatlio send an SMS when a visitor gets no answer?

Yes. Chatlio’s No Answer trigger can start Mobile Message’s Send SMS action in Zapier. Send the alert to a nominated support person or team so the visitor can receive follow-up after the missed chat.

Can an offline Chatlio message notify our support team by SMS?

Yes. Pair Chatlio’s Offline Message trigger with Mobile Message’s Send SMS action. The Zap can pass the available message details into a plain text alert for the team member responsible for follow-up.

How do I connect Chatlio and Mobile Message?

Use Zapier to create the workflow without code. You need both a Chatlio account and a Mobile Message account. Select a Chatlio trigger, choose the Mobile Message action, map the fields and test the notification before publishing it.

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