Mobile Message™ Integration with Aranda Service Management

Aranda Service Management SMS Integration

Yes - Mobile Message does integrate with Aranda Service Management!

A customer texts your support line late at night to report a problem, and by the time someone reads the message in the morning, the details are buried in a phone and no case has been logged anywhere the service desk can see. Whoever picks it up next has to start from scratch, working out what the customer meant from a single text with no history attached.

Connecting Mobile Message to Aranda Service Management through Zapier means that text does not have to wait for someone to copy it into the system by hand. When Mobile Message receives an inbound text, the Zap creates a case in Aranda straight away, so the service desk has a record the moment the customer gets in touch, complete with whatever the customer typed. If a follow up text to that customer fails to deliver, the same connection can add a note to the existing case, so agents see the delivery problem without switching between two systems to check.

Categories:

Customer Support

Connect Now with Zapier SMS Pricing Start a Free Trial

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Aranda Service Management SMS Integration

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Aranda Service Management and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer texts in with a problem Mobile Message · Inbound SMS Received

Then Create a new case in Aranda Aranda Service Management · Create Case

Use this Zap

When A follow up text fails to deliver Mobile Message · Delivery Status Updated

Then Add a note to the case in Aranda Aranda Service Management · Add Note

Use this Zap

Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Aranda Service Management supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 4

Add Attachment — Attach a file to a specific case record.
Add Note — Add a note to a specific case record.
Create Case — Create a new record.
Update Case — Updates a case record.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Aranda Service Management + SMS: common questions

Can a text message create a case in Aranda Service Management automatically?

Yes. With Mobile Message connected to Aranda through Zapier, an inbound text can trigger the Create Case action, giving the service desk a record the moment a customer gets in touch, rather than after someone types it up later.

Will Aranda show me if a text to a customer did not go through?

It can. A delivery status update from Mobile Message can trigger the Add Note action on the matching case in Aranda, so agents see the delivery problem logged against that customer's case without checking a separate system.

What's involved in setting up Mobile Message with Aranda Service Management?

You need a Mobile Message account, an Aranda account, and a Zapier account to link the two. There is no coding involved, and once the Zap is turned on, texts and delivery events feed straight into Aranda cases on their own.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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